The company IMC, registered in France under the number 929 899 995 00021, with its registered office located at 76 rue de la Pompe, Paris 75 016, places paramount importance on the protection of personal data of its clients, partners, and users of its website https://international-medical-concierge.com.

This policy aims to inform clearly and transparently about how we collect, use, and protect your data, in compliance with the General Data Protection Regulation (GDPR – EU Regulation 2016/679) and the French Data Protection Act.

1. Collected Data

We collect and process the following categories of data:

  • Identification data: name, surname, email address, phone number.
  • Browsing data: IP address, browser type, pages visited, visit duration.
  • Transactional data: banking details (for secure payments).
  • Communication data: messages sent via the contact form or email.

Collection occurs only when you use our services, fill out a form, or interact with our website.

2. Purposes of Data Processing

Your data is collected for the following purposes:

  • Manage and process your orders and information requests.
  • Improve user experience on our website.
  • Manage our client relationship and ensure commercial follow-up.
  • Ensure website security and prevent fraud.
  • Comply with our legal and regulatory obligations.

3. Legal Basis for Processing

The processing of your data is based on several legal grounds:

  • Contract performance: when processing is necessary to provide a service or product.
  • Consent: when you accept the use of cookies or receive a newsletter.
  • Legal obligation: to meet fiscal or legal requirements.
  • Legitimate interest: to improve our services and prevent fraud.

4. Data Retention Period

We retain your personal data for a period proportional to the purpose of processing:

  • Client data: retained for the duration of the business relationship and up to 3 years after the last interaction.
  • Billing data: retained for 10 years, as per accounting obligations.
  • Browsing data: retained for 6 months after your last visit to our site.
  • Contact data: deleted after 12 months in the absence of commercial follow-up.

5. User Rights

In accordance with the GDPR, you have the following rights over your personal data:

  • Right of access: obtain a copy of your data.
  • Right to rectification: modify or update your information.
  • Right to erasure: request deletion of your data in certain cases.
  • Right to restrict processing: limit the use of your data.
  • Right to data portability: retrieve your data in a structured format.
  • Right to object: refuse the processing of your data for marketing purposes.

To exercise these rights, contact us at international.medical.concierge@gmail.com or by mail at 76 rue de la Pompe, Paris, 75 016, with proof of identity.

6. Cookies and Tracking

Our site uses cookies to enhance your browsing experience and analyze our audience.
You can manage your preferences via our cookie banner or directly in your browser settings.

7. Data Security

We implement strict technical and organizational measures to protect your data from unauthorized access, loss, or disclosure. This includes:

  • Data encryption.
  • Secure access protocols.
  • Regular threat monitoring and security testing.

8. Data Sharing with Third Parties

We share your data only with:

  • Our service providers (hosting, online payments, logistics) for the execution of our services.
  • The competent authorities, when required by law.
  • No data sharing for commercial purposes without your explicit consent.

9. Contact and Complaints

For any questions or complaints regarding this policy or the processing of your personal data, you can contact us at:
Email: international.medical.concierge@gmail.com

Phone: 0033 781696161
Address: IMC, 76 rue de la Pompe, Paris, 75 016